Free tools · no software required
Tools for after-hours calls
Print them, copy them, use them tonight. Everything here is free except the weekly review, which is early access.
After-Hours Intake Checklist
The six moves: answer, qualify, say the fee, book real capacity (or say no), escalate, log.
Unbooked Call Reason Card (PDF)
One printable page. Ten reasons, circle one per unbooked call, count on Friday.
Night-Call Log Template
Excel / Google Sheets / CSV log with dropdown reason codes and a weekly summary tab.
Fee and No-Slot Scripts
Word-for-word lines for stating the after-hours fee and honestly saying there’s no slot.
Weekly Call-Log Review (early access)
Send your log weekly; a person sends back a short note on where calls were lost. Pricing on request.