ShopDispatch issues

Notes for running the shop.

Practical ideas on AI and operations for HVAC, plumbing, electrical, and roofing shop owners.

Latest

Issue #5 · October 19, 2026

They Said They’d Call Back. Call Them First.

When a caller says “I’ll call you back,” the shop usually waits. A simple callback habit for small HVAC and plumbing shops: same business day, one opening line, three tries at most, and the outcome written next to the reason code.

Issue #4 · October 12, 2026

Someone Answered. So Why Isn’t It on the Board?

Answering a call isn’t the same as booking it. A paper reason log for small HVAC and plumbing shops: two piles, ten codes, filled in at hang-up, read once a week.

Issue #3 · October 5, 2026

What Has to Be True Before the First Truck Leaves in the Morning

A job on the board isn’t permission to roll. Here’s the morning leave-card a dispatcher can run before handing over keys, with three possible endings: rolling, holding, or not today.

Issue #2 · September 30, 2026

What the Person Who Takes the Night Call Has to Write Down Before Morning

Answering the night call is not the same as capturing it. The short packet a spouse, on-call tech, or answering service must leave so the shop can dispatch, state its own fee, or refuse without calling the homeowner back.

Issue #1 · September 23, 2026

72% of Homeowners Will Pay More for a 24-Hour Emergency Fix—Your Shop Still Loses If Nobody Picks Up

Homeowners will pay more for emergency work resolved in 24 hours—but only if you answer and book. A practical ops playbook for after-hours, overflow, and AI intake.